Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at West Loop Animal Hospital.
1. What are the Hospital hours? Our hospital is open Monday- Thursday from 7:30 am - 6:00 pm; Friday 7:30 am - 5:30 pm by appointment only please; and Saturdays 8:00am - 12:00 noon (no appointment necessary). We are closed every Wednesday from 12:00noon - 2:00pm for Staff Development.
2. Do I need to have an appointment? Yes, patients are seen by appointment except on Saturdays. We do recommend that if you come in on a Saturday, that you come as early as possible.
3. What forms of payment do you accept? Cash, Check, Mastercard, Visa, Discover, American Express and Care Credit.
4. Can I make payments? Payment is required at the time of service, but we do accept Care Credit.
5. At what age can I have my pet spayed or neutered? Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is required prior to undergoing anesthesia and surgery.
6. What is the pre-anesthetic blood screening? This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery.
7. How long do the sutures stay in after my pet's surgery? Procedures involving sutures require them to be removed in 10-14 days following the surgery.
8. Is it a good idea to let my pet have at least one litter? No, there is no advantage to letting your pet have one litter. However, there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
9. Do you board pets? Yes, we offer boarding to pets with current proof of vaccinations. We have boarding space for both dogs and cats. Our boarding dogs receive a complimentary bath on the day they go home. All boarding cats and dogs will be feed Hills Healthy Advantage pet food while here, unless you bring a special diet with them. If your pet requires medication to be given we do charge a medicine administration fee. We also can board birds and other small animals, but you will be required to bring your own cage and food for exotic pets.
10. What are your kennels like? Our dog kennels are all indoor and climate controlled. All dogs have supervised play time in our back yard at least 3 times daily while they are boarding. The cat guests are housed in a separate area away from the dogs. Blankets and food are provided for our guests.